We love all of our clients at B|U Nails and Beauty, after all your family now. And we want to make sure everyone feels at home here. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Please read the following terms and conditions throughly. If you have any questions, just get in touch.
TERMS & CONDITIONS
Cancellations, Charges and No-Shows
All appointments are subject to our booking charges. This is 50% or 100% of your full treatment cost and does not include any discounts or offers. It is taken in the form of card capture on our booking system. Should you cancel within the 72hr window or do not turn up for your apt the system will take a card payment from the stored card on the system.
If you cancel/re-schedule within 72 hours of the start of your appointment, your booking fee is 50%.
If you cancel your appointment with less then 24hrs notice or do not show up for the appointment (this includes being more then 15mins late) the full treatment value (100%) will be taken.
Please ensure your card details are kept up to date. Any failure to pay the booking fee will result in all future appointments being cancelled and you will not be able to rebook until the balance is paid.
If you know you are unable to attend your appointment, please let us know as early as possible so we can re-schedule your appointment and you can avoid any charges.
We reserve the right to ask for payment in full before a booking will be made. If this is done, this amount will be treated as a non refundable booking fee and will be retained in full upon late cancellation or no-show.
If you do not show for your appointment and haven't contacted the salon, you may be removed from the online booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. So if you are more than 15 minutes late, we may cancel your appointment, be unable to carry out your treatments and the no show/24hr cancellation terms will apply.
Change of mind
If you change your mind on the treatments you would like carried out and wish to reduce them/switch to something of less value the following rules and charges apply. If you change your mind within 72hrs of the apt you will be charged 50% of the cancelled treatment if it is within 24hrs or in person at your appointment you will be charged the full original cost.
For all new eye treatment clients, we will need to carry out a patch/sensitivity test at least 48 hours before your appointment. Any returning clients will have needed a patch test or treatment within the last 6weeks or a new patch test will be required. This is non negotiable and has only your safety in mind. We will not perform any eye treatments without a patch test.
Complaints and Feedback
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the highest standards in everything we do. Complaints are rare but we take them very seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.
If you are not happy with the service you receive, please tell a member of staff either before you leave the salon, or as soon as possible once you have left. We will listen to your feedback and ask any necessary questions to understand your complaint, we aim to resolve any complaints within 8 weeks. If you have already left the salon, do not go to another salon as we have the right to see exactly what the service or treatment you have received from us, looks like. If you alter your service/treatment elsewhere, we will not be able to rectify any problems and will be unable to offer any sort of resolution.
Property Loss or Damage
It is your responsibility as the owner, to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged, unless it is damaged by a member of staff due to carelessness. Anything left in the salon will be held for 8 weeks, we will do our best to contact you to retrieve your property.
Other Terms & Conditions
Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment. Failure to follow aftercare is at the clients own risk, we are not responsible for any altercations resulting from failing to follow the aftercare given.